FAQ

Frequently Asked Questions

1. What is your return policy?
We accept returns within 30 days of receipt. Items must be unused and in their original packaging. Please refer to our Shipping & Returns page for more details.

2. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary based on the selected method and your location. You will receive tracking information once your order has shipped.

3. Do you ship internationally?
Yes, we offer international shipping to select countries. Additional customs fees may apply, which are the responsibility of the customer.

4. How can I contact customer service?
You can reach our customer service team via email at contact@etorrocamping.com or through our Contact Us page. We’re here to help!

5. Do you offer a warranty on your products?
Yes, we provide a warranty on all our products against manufacturing defects. Please refer to the product descriptions for specific warranty details.

6. Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes if the order has not yet been processed for shipping.

7. Do you have a physical store?
Currently, we operate online only. This allows us to keep our prices competitive while providing a wide selection of outdoor gear.

8. How can I stay updated on promotions and new products?
Sign up for our newsletter to receive updates on new arrivals, special promotions, and outdoor tips right to your inbox!

If you have any other questions, feel free to reach out to us. We’re here to assist you!